Returns & Refunds Policy

7-Day Return Window

Customer Satisfaction First

At Shop-O-Holics, we strive to ensure a smooth and satisfying shopping experience. If you’re not completely happy with your purchase, we’re here to help.

1. Eligibility for Returns

You may request a return under the following conditions:

✓
The item is damaged, defective, or not as described.
✓
The item is unused, with original packaging, accessories, manuals, and invoice.
✓
Return is requested within 7 days of delivery.
✓
For certain items like mobile phones, TVs, and ACs, a brand-authorized service center check may be required before return is approved.

2. Items Not Eligible for Return

✕
Products that show signs of use, wear, or physical damage.
✕
Items without original packaging or accessories.
✕
Items returned after 7 days from delivery.
✕
Products under non-returnable category (clearly marked on product page).
✕
Damages due to improper usage, unauthorized repair, or neglect.
✕
Returns due to personal preferences, such as "no longer needed", "changed my mind", or "did not like the product", without any defect or issue.

3. How to Request a Return

1Log in to your Shop-O-Holics account.
2Go to "My Orders", select the item you want to return.
3Click "Request Return" and follow the instructions.
4Upload images or videos (if applicable) showing the issue.
5Our support team will review your request and respond within 48 hours.

4. Refunds

Once your return is approved and the item is received:

•
A full refund will be issued to your original payment method within 5–7 business days.
•
In case of Cash on Delivery (COD), refunds will be processed via bank transfer.
•
You’ll receive a confirmation email once the refund is initiated.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange a product, you may return the original item (if eligible) and place a new order.

6. Warranty Claims

Many of our gadgets come with manufacturer warranties. For technical issues beyond the return window:

•
Please contact the brand’s authorized service center.
•
You may also reach out to us for guidance on warranty support.

7. Cancellations

Orders can be cancelled before they are shipped. Once shipped, you’ll need to go through the return process.

8. Contact Us

Still have questions? Our customer support is happy to help.

Email:support@shopoholics.in

Phone:+91 44 4212 7800 / +91 988 422 0620

Live Chat:Available 11 AM – 8 PM (Mon–Sat)

Shop with confidence. We’ve got your back.

— The Shop-O-Holics Team